Unopened products can enjoy a 7-day exchange service, which should be applied within 7 days from the date of receipt on the courier bill. Returns will not be accepted after the expiration date. If the product is in a new state and is fully packaged, the gift is intact and does not affect the secondary sale, it can be returned or exchanged. Please read the exchange process carefully before ordering.

You must keep the receipt to apply for any kind of exchange.

You must check whether the goods you received are correct before opening. All goods will not be returned or exchanged once opened.

The returned goods should be kept as they were when you received them. Please ensure that the outer packaging, instructions, etc. are complete, free of stains, damage, artificial damage or other conditions that we think will affect secondary sales. Any gifts must be returned in good condition. If the product has been opened, please keep the receipt and the packaging of the product to apply for a replacement. After we have verified that it is damaged during the production process, the same product can be replaced.

Exchanges will not be accepted for damaged, wrongly ordered or unopened items caused by you personally.
Including but not limited to the above reasons, the company will charge a return fee regardless of whether the customer chooses delivery when purchasing. The fee is HKD100 or 3% of the item value, whichever is higher.

Items must be returned together with any gifts that were included with the purchase, otherwise the value of the gift will be deducted from the refund.

If you apply for a replacement, you can replace the same type of product at the original price, or refund the amount to the deposit for the next time you shop on this website.

Each order on this website can only enjoy one replacement guarantee. In order to ensure your rights and interests, please contact us after careful consideration.

All products that are displayed as available in stock will not be refunded. Once the order is confirmed, it means that the product has been booked. Unless the product cannot be successfully booked, we will take the initiative to notify the customer to make arrangements. If you decide to cancel your order, a processing fee of $50 will be charged.

When the product is shipped, it is confirmed that the package is properly packaged before sending the product, and we will not be responsible for any damage caused during transportation.

All giveaways and specials are non-returnable or non-exchangeable.

Some products have a little discoloration, discoloration or deformation due to process or fabric treatment, but the main function has not been affected in any way, and cannot be replaced due to quality problems.

No cash refunds will be accepted.

If it is not a product quality problem, you must bear the return shipping cost.

All personal and care products are non-refundable, including but not limited to towels, body wash, perfume, hair products, etc.

In case of any disputes, Boring Jack reserves the right of final decision and reserves the right not to accept returns.